Refund Policy

Refund Policy

CANCELLATION, REFUND, AND RESCHEDULING POLICY

Effective Date: May, 15th, 2026

At Perpetual Grit, we’re committed to delivering a high-quality experience built on discipline, structure, and consistency. This policy is designed to set clear expectations so that everyone understands how scheduling, cancellations, and refunds work.

By purchasing or participating in any program, service, or product, you agree to the terms outlined below.

TABLE OF CONTENTS

• General Refund Policy (30-Day Window) 

• Digital Products & Online Content 

• In-Person Training Sessions 

• Trainer Cancellations 

• Multi-Session & Recurring Programs 

• Scheduling & Rescheduling 

• Session Usage & Weekly Allocation 

• Exceptions & Discretion 

• Refund Process 

• Non-Transferability 

• Policy Updates 

• Contact Information 

1. GENERAL REFUND POLICY (30-DAY WINDOW)

We want you to feel confident in your decision to train with us.

You may request a refund within 30 calendar days of your original purchase date, subject to the conditions outlined in this policy.

After 30 days, all purchases are considered final.

Please note:
This 30-day window does not override the specific policies related to digital content, scheduled sessions, or services that have already been accessed, delivered, or reserved.

2. DIGITAL PRODUCTS & ONLINE CONTENT

Our digital products are designed to deliver immediate value and include proprietary training systems.

Because of this:

• All digital products are non-refundable once accessed 

• This includes: 

• PDF fitness programs (basic and advanced) 

• Custom fitness plans 

• Character Series modules 

If a refund is approved within the 30-day window:

• Access to all materials may be revoked 

• Continued use of the materials is not permitted 

3. IN-PERSON TRAINING SESSIONS

Cancellations

We understand that schedules change. Here’s how we handle it:

• 48+ hours before your session → Full refund 

• Less than 48 hours → 50% refund 

No-Shows

If you miss a session without notice:

• It will be treated as a late cancellation 

• The same 50% refund policy applies 

When you book a session, that time is reserved specifically for you, and it’s often not possible to fill that spot on short notice.

4. TRAINER CANCELLATIONS

If we ever need to cancel a session, we’ll make it right.

You’ll have the option to choose:

• A full refund 

• A rescheduled session 

• A complimentary session 

We’ll work with you to find what fits best.

5. MULTI-SESSION & RECURRING PROGRAMS

Before Billing

You may cancel your program at any time before your next billing cycle at no cost.

After Payment is Processed

Once a new billing cycle has been charged:

• Your sessions for that period may be scheduled 

• Refunds are not guaranteed 

If something comes up, we’ll review your situation on a case-by-case basis.

Commitment to the Program

Our programs are built around consistency and progression.

When you enroll, you’re not just buying sessions—you’re committing to a structured process designed to produce results.

6. SCHEDULING & RESCHEDULING

All scheduling is managed through our designated platform (such as Calendly).

You are responsible for:

• Booking your sessions 

• Managing your schedule 

• Selecting from available time slots 

Rescheduling is:

• Subject to availability 

• Not guaranteed 

We are not responsible for:

• Limited availability 

• Scheduling conflicts on your end 

• Inability to find a preferred time 

If you’re unable to find a time that works, this does not qualify for a refund or credit.

7. SESSION USAGE & WEEKLY ALLOCATION

For clients on recurring or multi-session programs:

• Your plan includes a set number of sessions per week 

• Sessions must be used within that week 

Sessions do not roll over.

If a session is not used within the week:

• It is forfeited 

• It does not carry forward 

This structure allows us to maintain program integrity, scheduling fairness, and training consistency.

8. EXCEPTIONS & DISCRETION

We understand that life happens.

In certain situations—such as:

• Illness or injury 

• Family emergencies 

• Travel 

• Unexpected life events 

We may make exceptions.

However:

• Exceptions are handled case-by-case 

• They are not guaranteed 

• They do not set precedent for future requests 

9. REFUND PROCESS

If you’d like to request a refund:

Please email us with:

• Your name 

• Date of purchase 

• Reason for the request 

If approved:

• Refunds will be issued to your original payment method 

• Processing times may vary depending on your bank or provider 

We may request additional information before making a final decision.

10. NON-TRANSFERABILITY

All sessions, programs, and purchases are:

• Non-transferable 

• Non-shareable 

• Intended for use by the original client only 

11. POLICY UPDATES

We may update this policy from time to time.

Any updates will apply to future purchases and will not affect past transactions unless required by law.

12. CONTACT INFORMATION

If you have any questions, we’re here to help.

Email: [email protected]