TERMS AND CONDITIONS OF SERVICE

These Terms and Conditions (“Terms”) govern the purchase, access to, and use of all products, services, programs, and content provided by Superbolt Solutions, LLC, doing business as Perpetual Grit Program (the “Company,” “we,” “us,” or “our”).

By purchasing, accessing, or participating in any offering provided by the Company, you (“Client,” “Participant,” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are enrolling a minor participant, you represent and warrant that you are the parent or legal guardian of the minor and that you have full authority to accept these Terms on their behalf.

1. SERVICES COVERED

These Terms apply to all services, products, and offerings provided by the Company, whether delivered in person, digitally, or through any other format.

Covered offerings include, without limitation, in-person Perpetual Grit training sessions, multi-session or recurring training programs, custom fitness programming, follow-up coaching or consultation calls, downloadable digital products such as PDF fitness programs, and online educational content including the Character Series.

The Company reserves the right to modify, expand, suspend, or discontinue any service, product, or offering at its sole discretion without prior notice.

2. PAYMENT TERMS

2.1 General Payment Obligations

All payments must be made in full prior to the provision of any services, scheduling of sessions, access to content, or delivery of materials, unless otherwise expressly agreed to in writing by the Company.

No obligation exists for the Company to provide services or access until payment has been successfully received and processed.

2.2 Single In-Person Training Sessions

Payment for individual in-person training sessions is required at the time of scheduling. A session is not considered reserved until payment has been received and confirmed by the Company.

Each session is scheduled for a specific date and time agreed upon between the Client and the Company. Sessions begin and end at the scheduled time, and late arrival by the Client does not extend the duration of the session.

The Client acknowledges that each scheduled session represents time reserved exclusively for them, and that such time cannot always be reassigned if missed or canceled.

2.3 Multi-Session and Recurring Training Options

For multi-session packages or recurring training options, payment is due in advance of each service period.

Where applicable, the Client authorizes the Company to charge the payment method on file on a recurring basis every twenty-eight (28) days unless canceled in accordance with these Terms.

Following payment, the Client may be scheduled for sessions within the applicable service period, subject to availability and the Company’s program structure.

The Client understands that recurring participation is designed to support consistency and progression, and that scheduling flexibility may be limited based on program demands and availability.

2.4 Custom Fitness Plans

Payment for custom fitness plans is required in full prior to any consultation, assessment, program design, or delivery.

The Client acknowledges that custom plans involve individualized work, time, and proprietary methodology, and therefore are considered fulfilled once work has begun.

2.5 Follow-Up Coaching and Consultation Calls

Payment for any follow-up coaching, consultation, or strategy calls must be received prior to scheduling. No time will be reserved until payment is confirmed.

2.6 Digital Products and Online Content

Payment is required in full prior to access being granted to any digital or downloadable content, including but not limited to PDF fitness programs and Character Series modules.

The Client understands that access to digital content constitutes fulfillment of the Company’s obligation for that product.

2.7 Failed, Returned, or Late Payments

If any payment is declined, returned, or reversed, the Company reserves the right to charge a $25 administrative fee per occurrence.

Accounts that remain unpaid may result in immediate suspension of services, removal from scheduling, and revocation of access to any content or programs.

Accounts that remain unpaid for more than forty-five (45) days may be subject to a collection charge of up to fifteen percent (15%) of the outstanding balance, to the extent permitted by law.

The Client agrees to pay all reasonable costs associated with the collection of unpaid balances, including administrative costs and legal fees.

2.8 Chargebacks and Payment Disputes

The Client agrees not to initiate a chargeback or payment dispute for any valid charge.

If a chargeback is initiated and resolved in favor of the Company, the Client remains responsible for the original charge as well as any associated administrative costs and third-party processing fees.

The Company reserves the right to deny future services to any Client who initiates a chargeback.

3. CANCELLATION, RESCHEDULING, AND REFUND POLICY

3.1 Digital Products (Non-Refundable)

All digital and downloadable products are final sale and non-refundable. This includes, but is not limited to, PDF fitness programs, custom fitness plans, and Character Series modules.

Due to the nature of digital delivery and immediate access to proprietary content, no refunds, exchanges, or credits will be issued once access has been granted or delivery has occurred.

3.2 Single In-Person Training Sessions

Cancellations made forty-eight (48) hours or more prior to the scheduled session will receive a full refund.

Cancellations made within forty-eight (48) hours of the scheduled session will receive a fifty percent (50%) refund.

Failure to attend a scheduled session without notice will be treated as a late cancellation and will be subject to the same refund policy.

The Client acknowledges that late cancellations reduce the Company’s ability to reassign the reserved time.

3.3 Trainer Cancellation

If the Trainer cancels a scheduled session, the Client will be offered the option of a full refund, a rescheduled session, or a complimentary session at a mutually agreed-upon time.

3.4 Multi-Session and Recurring Programs

Clients enrolled in multi-session or recurring programs may cancel participation at any time prior to the next billing cycle without penalty.

Once payment for a new billing period has been processed, sessions may be scheduled and refunds for that period are not guaranteed. Any refund request will be reviewed on a case-by-case basis at the sole discretion of the Company.

3.5 Rescheduling and Session Use

Rescheduling of sessions may be permitted with reasonable notice and is strictly subject to availability.

The Company does not guarantee the availability of make-up sessions, alternate time slots, or replacement sessions.

For multi-session or recurring programs, sessions must be used within the assigned service period. Unused sessions do not roll over to future periods and are forfeited unless an exception is granted at the sole discretion of the Company.

3.6 Exceptions

The Company reserves the right to make exceptions to this policy in cases of illness, injury, family emergencies, travel, or other extenuating circumstances. Any such exception does not establish precedent for future situations.

4. SCHEDULING, SESSION USE, AND ATTENDANCE

All scheduling is controlled and confirmed by the Company. No session is guaranteed until explicitly confirmed.

Scheduled sessions represent time reserved specifically for the Client. The Client is responsible for attending all scheduled sessions and understands that failure to attend does not relieve them of payment obligations.

Sessions must be used within the designated service period and do not carry forward unless explicitly approved by the Company.

Repeated missed sessions, late cancellations, or inconsistent attendance may result in loss of preferred scheduling priority or limited access to preferred time slots.

The Company reserves the right to modify scheduling structures, adjust availability, reassign session times, or alter delivery formats as necessary to maintain program quality and operational efficiency.

5. INTELLECTUAL PROPERTY

All materials, content, programming, methodologies, systems, and intellectual property provided by the Company remain the sole and exclusive property of Superbolt Solutions, LLC.

The Client is granted a limited, personal, non-transferable, and non-commercial license to use such materials for individual use only.

The Client may not copy, reproduce, distribute, share, publish, upload, or use any materials for commercial purposes or to train others.

Unauthorized use may result in termination of access and potential legal action.

6. HEALTH AND PARTICIPATION RESPONSIBILITY

The Client acknowledges that participation in training and fitness-related activities is voluntary and involves physical exertion and inherent risk.

The Client agrees to complete all required intake and screening forms accurately, disclose any relevant medical conditions, and follow all instructions provided by the Company.

7. MINOR PARTICIPANTS

For participants under the age of eighteen (18), the Parent or Legal Guardian represents that they have the authority to enroll the minor and accept these Terms on their behalf.

The Parent or Guardian assumes responsibility for all decisions related to the minor’s participation.

8. CODE OF CONDUCT AND REMOVAL

Participants are expected to follow instructions, maintain respectful behavior, and use equipment safely at all times.

The Company reserves the right to remove, suspend, or terminate participation for unsafe behavior, disruptive conduct, or failure to follow program standards.

No refund is required in cases of removal due to conduct violations.

9. MEDIA RELEASE

Unless the Client provides written notice opting out, the Client grants permission for the Company to use their image, likeness, and voice for marketing and promotional purposes.

No compensation will be provided for such use.

10. PERSONAL PROPERTY

The Company is not responsible for the loss, theft, or damage of any personal property brought to any session or program.

11. PRICING AND RATE CHANGES

The Company reserves the right to adjust pricing at any time.

For recurring services, advance notice will be provided. Continued participation after such notice constitutes acceptance of the updated pricing.

12. NO GUARANTEE OF RESULTS

The Company makes no guarantees regarding specific results. Outcomes depend on individual effort, consistency, and factors outside the Company’s control.

13. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties and supersede all prior discussions or understandings.

14. GOVERNING LAW; SEVERABILITY

These Terms shall be governed by the laws of the State of North Carolina.

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. ELECTRONIC ACCEPTANCE

These Terms may be accepted through electronic means, including payment submission, digital acknowledgment, or electronic signature, and such acceptance shall be legally binding.

16. LIMITATION OF LIABILITY

The Company is committed to providing high-quality programs and services; however, to the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to the use of its services, programs, or content.

This includes, but is not limited to:

• Loss of income or opportunity 
• Business interruption 
• Loss of data 
• Dissatisfaction with results 
• Any other economic or non-economic loss 

The Company’s total liability for any claim arising out of or related to these Terms shall not exceed the total amount paid by the Client for the specific service or product giving rise to the claim.

17. INDEMNIFICATION

To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless Superbolt Solutions, LLC, its owner, employees, contractors, and representatives from and against any and all claims, demands, damages, liabilities, costs, or expenses (including reasonable attorney’s fees) arising out of or related to:

• The Client’s participation in any program or service 
• The Client’s violation of these Terms 
• The actions or conduct of the Client or any minor under their supervision 
• Any misuse of the Company’s services or materials 

18. USE OF SERVICES AND RESTRICTIONS

The Client agrees to use all services, content, and materials provided by the Company solely for their intended purpose and in a lawful manner.

The Client agrees not to:

• Use the Company’s services for any unlawful purpose 
• Interfere with or disrupt the operation of the Company’s systems or scheduling platforms 
• Attempt to gain unauthorized access to any systems, content, or materials 
• Use Company materials in a way that competes with or undermines the business 

The Company reserves the right to suspend or terminate access for any misuse.

19. DISCLAIMER

All programs, services, and content are provided for educational and training purposes only.

The Company does not provide medical, legal, or psychological advice.

The Client understands that:

• Participation is voluntary 
• Results will vary based on effort, consistency, and individual factors 
• No guarantees are made regarding specific outcomes 

Clients are encouraged to consult with appropriate professionals before beginning any program.

20. PRIVACY POLICY

The Company’s Privacy Policy is incorporated into these Terms by reference.

By using the Company’s services, the Client agrees to the collection and use of information as described in the Privacy Policy.